Return Policy

At FLGFTBL, we want you to love your gear.

If something isn’t right, we’ll do our best to make it right. Because flag football is a lifestyle, but ordering online should not feel like a gamble.

Returns

We accept returns on eligible items within 14 days of delivery.

To be eligible for a return, items must be:

  • unworn
  • unwashed
  • in original condition
  • free of stains, odors, or damage
  • returned with original tags and packaging, if applicable

Non-Returnable Items

The following items are final sale and cannot be returned or exchanged:

  • limited drops marked final sale
  • custom or personalized items
  • items purchased at a discount during clearance or final sale promotions
  • gift cards

Exchanges

Need a different size? We get it.

If you need an exchange, contact us within 14 days of delivery and we’ll let you know if the item is eligible. Exchanges are subject to product availability. If your size is sold out, we may offer store credit instead.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you received the wrong item, please contact us within 5 days of delivery.

Email us at [your email here] with:

  • your order number
  • a brief description of the issue
  • clear photos of the item and packaging

We’ll review it and work with you on a replacement, store credit, or refund if approved.

Refunds

Once your return is received and inspected, we’ll notify you if your refund is approved.

Approved refunds will be issued to your original payment method. Please allow 5 to 10 business days for your bank or card provider to process the refund after it is sent.

Original shipping charges are non-refundable.

Return Shipping

Customers are responsible for return shipping costs unless:

  • the item arrived damaged
  • the item was defective
  • we sent the wrong item

We recommend using a trackable shipping method, because lost packages are tragic and hard to argue with.

How to Start a Return

To start a return or exchange, email us at [your email here] with your:

  • full name
  • order number
  • item(s) you want to return or exchange
  • reason for the return

If your return is approved, we’ll send next steps.

Order Cancellations

Orders begin processing quickly, so we cannot guarantee changes or cancellations once an order is placed.

If you need help, contact us as soon as possible and we’ll do our best.

Contact

Questions? Reach out to us at:

FLGFTBL
Email: [your email here]
Website: [your website here]